We always aim to have orders shipping within 2-3 business days. At times when there are a high volume of orders (e.g. sales & christmas), please allow a couple of extra days.

Standard delivery usually takes around 7 business days within Australia, but this varies based on location. For international shipping, please refer to our full shipping policy here.

If your order hasn't arrived after two weeks within Australia, and 4 weeks internationally, please contact us and we will lodge an enquiry with our freight partner.

We back our products and we want to make sure you LOVE your Timber Towns!

We offer a 14 day 'LOVE IT OR YOUR MONEY BACK' guarantee. This gives you 14 days (from the date of delivery) to request a refund.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

Please note that you will be responsible for shipping costs.

To start a return, you can contact us at play@timbertowns.com.au. Returns will need to be sent to the following address: 11 Windermere Loop, BURDELL Q 4818.

View our full shipping & return policy here.

On receipt of your request we will confirm if your return has been accepted and send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Contact us at play@timbertowns.com.au with any questions.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Products are re-stocked on a regular basis. When not in-stock, items are generally available for 'pre-order', which means that we will manufacture the item as soon as it is ordered.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will provide you with an estimated lead time.